when I call you asking for the town you were born in, the appropriate response is to speak clearly or move somewhere where your mobile phone has better reception so that I can get the required info in order to process your disclosure form. Sniggering to your pal who's with you because I cannot make you out and have told you numerous times who I am & the company I'm calling from and asking me "who the f--k are ye?" like it's a joke is not an appropriate answer nor is it funny. It's just plain rude for someone who's trying to help you.
Clearly you did not read your form correctly as to what details are required so the longer you act like a complete twat, the longer your form will take to process (and eventually get to you). Hope the organisation you applied through can get something more sensible out of you. It's up to you.